Return & Refund Policy

15-day returns

You can request a return on any order placed on our website within 15 days of pickup or delivery.

Every return must be approved by us in writing before anything is sent back — a single item, a pallet or a whole lot. We can't accept returns that arrive without written approval.

Condition of returned goods

Send items back in the condition you received them, together with the original lot contents and any labels, manifests, accessories, packaging and paperwork that came with them.

Please keep in mind what liquidation stock is: lots can contain overstock, shelf pulls, closeouts, customer returns and open-box items, with damaged packaging, missing parts, mixed conditions, and tested or untested units. The listing and condition grade describe what to expect.

Cancellations

You can cancel an order before you've sent payment and before we've prepared, reserved, released it to a carrier, scheduled freight or handed it over at pickup. Pending orders can be cancelled from your Orders page.

Once payment is received or freight is scheduled, the order is final unless we agree to a cancellation in writing.

Problems with an order

Contact us within 15 days of pickup or delivery if you'd like to return an order, you received the wrong order, something you paid for is unavailable, or the order doesn't match its written listing in a material way.

Include your order number, your name and phone number, photos or videos of the goods, and any freight paperwork. We may decline claims that arrive without these details.

Return freight and delivery damage

Return freight, shipping, pickup, packing and handling are paid by the buyer, unless the return is needed because of an error we've confirmed.

Inspect every freight delivery before you sign for it. Write any visible damage, missing pallet or shortage on the bill of lading or delivery receipt before you accept the shipment.

Damage that happens in transit is claimed with the carrier. Original shipping and freight charges aren't refunded unless the problem was caused by an error we've confirmed.

Refunds

When an approved return reaches us, we inspect it. Depending on the order and the condition it comes back in, we'll issue a refund, a replacement, store credit or a partial refund.

Refunds go back to the original payment method wherever possible.

Warehouse visit deposits: the payment made to confirm a warehouse visit is refundable if the product doesn't match its listing when you inspect it at your visit.